Joomi Online Store Return Policy

At Joomi, all products purchased through our online store include professional installation by our qualified in-house team. This policy applies only to products purchased directly through the Joomi online store.

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Products supplied through a formal quote are subject to their own Terms and Conditions of Sale, which are included in the quote documentation provided at the time of purchase.

Warranty & Faulty Products

If a product purchased from our online store is found to be faulty and is covered under the manufacturer's warranty, please contact Joomi directly. We will assist in arranging a replacement with the manufacturer.

To lodge a warranty claim, please provide:

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• Your name and contact details

• Proof of purchase (invoice or receipt)

• A description of the issue

• Any supporting photos or documentation

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You can contact us at:
📧 [email protected]
📞 1300 566 644

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Removal of Faulty Products

If a faulty product needs to be removed:

• You may arrange removal at your own cost, but it must be carried out by a qualified installer.

• We strongly recommend using Joomi's in-house installers to maintain compliance and avoid any risk of voiding your warranty.

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⚠️ Important: Removal or reinstallation by an unlicensed person may invalidate your warranty.